Returning my device

Find out how to return your business mobile to Spark if you are leasing it from us.

More support can be found on in Mobile Help. Go to spark.co.nz/mobile-help

Ensure that your manager or administrator have sent the return request to us.

You need to remove all your information and data from the device before returning it. If you don't, it may not be reusable for the next person.

How to remove your information

Turn Find My Phone off.
- Turn Find My Phone off on Apple
- Turn Find My Phone off on Samsung
Make sure you transfer your data, contacts and photos to your new device.
- Transfer your information on Apple
- Transfer your information on Samsung
Remove iCloud (Apple) or your Google account (Samsung).
- Remove iCloud (Apply only)
- Remove Google account (Samsung only)
Remove all other accounts and passwords.
- Remove accounts and passwords in Apple
- Remove accounts and passwords in Samsung

Return your device, in the courier bag supplied by us, within 30 days.