Unwanted Calls and Texts Form

Section

Unwanted Calls and Texts Form

Reporting criteria for unwanted calls

Taking action on nuisance contact often involves multiple providers as the offender may not be a Spark customer. To ensure we can help our customers in these situations, the industry has set a minimum criteria to define what constitutes malicious contact, and agree on a process that allows us to work together and take action against offenders.

Industry criteria for determining malicious contact:

The victim has received and reported (in accordance with our reporting criteria below) four separate instances of unwanted contact
The four instances of contact occurred within the last seven days
The duration of the call was under one minute
The victim did not try to contact the offender since they first made contact

If the misuse criteria is met please fill in the details below.

Fill out the relevant fields and click the Submit button to continue.
Any fields marked with an * must be completed.

Your details

First name: *

Last name: *

Which phone number is receiving the calls/texts? *

Prefix

Phone number

Is this a Spark number?

Are you either the account holder or an authorised agent?

Enter your preferred contact number: *

Prefix

Contact number

Your email: *

Confirm email: *

Call 1 details

Date of call: *

Time of call: *

Call details: *

Call 2 details

Date of call: *

Time of call: *

Call details: *

Call 3 details

Date of call: *

Time of call: *

Call details: *

Call 4 details

Date of call: *

Time of call: *

Call details: *

Additional calls

Please enter the details of any additional calls you have received below.

Call details: *