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If you're a current Spark customer and have a credit balance on your account, it will automatically go towards paying your future bills.
If you have an automatic payment set up, you may need to contact your bank to pause future payments until your credit balance has been used up.
Spark will only refund the credit balance on your account in exceptional circumstances or if you're closing your Spark account. This is to make sure we meet our regulatory obligations.
To request a refund, submit your request using this form. Go to refund form
If your refund is approved, we'll refund the credit to the bank account or credit/debit card your payments originated from.
You can also choose to donate your credit to the Spark Foundation or have it applied to another Spark account.
Please note, for any refund requests approved where WINZ have been making payment on your behalf, the refund will be processed back to them.
If your request relates to financial hardship, please indicate this on the form for our team to review.
Note: After five years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.
If you don’t have your old Spark account number handy, or you want to check if you’re owed a refund, try our refund checker form. Go to refund checker form
If your request relates to a Prepaid mobile, please do not use the form. Please contact us and our team will be able to help.
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Call the Prepaid Helpdesk: 0800 32 32 32