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Get help with your benefits and subscriptions

Get help setting up the services you can get with your Spark account, including Xtra Mail and Net Shield.

Learn how to set up subscriptions including Spotify, Netflix, Neon or Xbox All Access.

Learn about our SparkPlugs for electric vehicles.

Hot topics

Set up Xtra Mail

Reset my Xtra Mail password

Activate Netflix

Activate Spotify

Activate Neon

Set up Xbox

Xtra Mail

Sign in to Xtra and learn the basics of Webmail

Set up Xtra Mail

Set up Xtra Mail account recovery options

Reset my Xtra Mail password

Back up emails

Manage your Xtra Mail

Set up two-step verification

Xtra Mail troubleshooting

Can't access Xtra Mail

Can't send or receive emails

Subscriptions

Activate Netflix

Activate Neon

Activate Spotify

Spark Sport enquiries

Set up and manage McAfee Security

Set up and manage Xbox All Access

Net Shield

Set up and use Net Shield

EV charging

Use SparkPlug for EV charging