Manage email aliases

An alias is an email address that's different to your primary email, but shares the same inbox. Find out how to add an alias to, or delete an alias from your Xtra Mail account.

What you need to know about aliases

• An alias is a different email address to your primary email address, but emails addressed to the alias are delivered to the same inbox.
• The alias shares the same password as your primary email. If you get an email sent to your alias, the primary email address will be able to see it.
• You can have up to five aliases attached to your Xtra Mail email address.

Add an alias

1. Sign in to Xtra Mail
2. Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
   
3. Select Create and manage aliases from the drop down list.
   
4. Select Manage on the Alias addresses option.
5. Select Create alias.
6. Type in your new alias username and select Confirm.

You'll see a green banner appear at the bottom of the page. This banner lets you know you've added the alias.

Delete your alias

1. Sign in to Xtra Mail
   
2. Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
3. Select Create and manage aliases from the drop down list.
4. Select Manage on the Alias addresses option.
5. Select the X on the right of the alias you want to delete.
   
6. Enter your Xtra Mail password and select Confirm.

You will see a green banner appear at the bottom of the page. This banner lets you know you've deleted the alias.

Reinstate an alias email address from a terminated Xtra Mail account 

Once a primary email address is terminated, any associated aliases will be removed from our email provider's system. Although the aliases will still be visible in our system, they cannot be recreated as new email addresses by anyone else. If you wish to reinstate an alias, contact us to reinstate the primary email address first. Message us

Convert an alias into a primary Xtra Mail mailbox

To convert an alias into a primary Xtra Mail mailbox, the alias first needs to be removed from the primary mailbox.

1. Sign into Xtra Mail
2. Select your initials or your profile picture (top right hand corner).
3. Select Create and Manage alias.
4. Select Manage on the Alias addresses option.
5. Select the X next to the alias to be removed.

Once the alias has been removed, you'll need to:

1. Sign into MySpark
2. Select Subscriptions.
3. Select Xtra Mail subscription tile.
4. Select Create mailbox, to create a new email address.

Please note: Any old emails that have been sent or received from the alias, will remain on the primary email address.