Set up and use Net Shield

Find out how to use Net Shield to control what websites you can access from your home or business.

Learn how to set up allowed and blocked websites.

You can manage most Net Shield features by signing into MySpark. Sign in to MySpark

Activate Net Shield

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. Select Basic or Premium
3. Accept terms and conditions
4. Select confirm

If you're a Wireless Broadband customer, you may need to restart your modem.

Upgrade Net Shield to Premium

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. Accept terms and conditions
3. Select Upgrade to Premium

Turn Net Shield on or off

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. Select Net Shield on or Net Shield off
3. Select Save

Apply filters

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. Go to Filter and schedule
3. Select the filter you want to apply from the dropdown menu
4. Select Apply
5. Select Save

Create a custom schedule

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. Go to Filter and schedule
3. Select the filter you want to apply from the dropdown
4. Select apply
5. Go to Customer scheduler
6. Select the filter you want to apply at a specific time
7. Select the hour block
8. Repeat for all time blocks you need
9. Select Save

Remove a custom customer schedule

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. Go to Filter and schedule
3. Go to Customer scheduler
4. Select Clear all or Remove
5. Select the hour blocks that you want to remove
6. Select Save

Add a blocked or allowed website

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. Go to Block or allow website
3. Follow the onscreen instructions
4. Select Save

Cancel a service

1. In MySpark, from the Products and services dropdown menu, select Net Shield
2. From the menu, which looks likes three lines stacked on top of each other, select Cancel service
3. Follow the onscreen instructions

Learn about SafeSearch

SafeSearch filters out what's likely to be offensive content on Google, YouTube and Bing. It redirects the search and limits the results to websites that don’t display offensive content.

Here are a few setting suggestions for different scenarios:

Internet users using the internet at different times

• Set up a 24/7 filter of your choice, for example, low or medium
• In the custom schedule, select None and select the hours you'll be on the internet
• If you plan on using websites like mylotto.co.nz, you'll need to add this to the allow list. Net Shield will block it under the gambling category

When visitors connect their devices to your internet connection

• Net Shield helps protect every device connected to the network using a single policy
• Set up a custom filter and select the categories that you want access to
• In the allow list, add websites that you'd still use when Net Shield is set up for allowed websites only

If there's a site you don’t want people to access, you can block this.

For example, if you look after kids in your home at certain times of the day.

• In the filter section, select None
• In the calendar, select High for the times the kids are at your house