Please configure
You can set up call features for your copper landline. Find out how to manage these call features.
With My Favourites you can choose three numbers you can call any time from your landline and talk for up to two hours per call for $6 per month. The numbers you choose must be either Spark mobile numbers or New Zealand landlines.
You can manage your My Favourites numbers online using the My Favourites form. View form
You can purchase feature packs for your landline in MySpark. Shop for landline packs
Before you can use call diversion, you need to set up diversion numbers on your landline. There are nine spots you can use to set up your diversion numbers: 161–169.
Note: If you have a dual number set up, diversions from this number won't occur. If you divert a call outside of your free calling area, it won't be included in your free national calling minutes.
Turn on call diversions
Turn off call diversions
Turn call diversion on or off using remote diversion
For your security, there are some rules for choosing your PIN:
Note: You'll need to have your Call Diversion is turned off to do this.
To turn off call diversion from another phone repeat, steps one to six above. Once you hear a tone that has one long beep, a short beep and another long beep, enter 160. Wait for the dial tone and then end the call.
Change your remote diversion PIN
For your security, there are some rules for choosing your PIN:
While you're on a call, you'll hear beeps letting you know another call is coming through.
To answer the call that's waiting you need to either:
Use the same button to go back to the previous call, or hang up when you're finished on this call.
To disable call waiting, dial *52 before you make a call, or during a call, once you've followed the steps above.
Call minder voicemail answers your calls and lets callers leave messages in your mailbox. To set up Call minder:
For a single call, you can dial 0197 and then enter the number you're calling.
To hide your phone number every time you make a call, contact us to arrange it. Message us
If you're set up to always hide your number you can disable this for individual calls. Dial 0196 and then enter the number you're calling.
Note: Calls to 111 and Spark will still show your phone number.
There are four types of call restriction:
No directory access
Restricts all calls except:
Allow directory access
Restricts all calls except:
International: No directory access
Restricts the following:
International: Allow directory access
Restricts the following:
You can also restrict or allow chargeable calls.
Note: You can select the Recall or Flash button to disconnect the third call.