Mobile help

How do I monitor and control data usage on my phone?

First up, our online self service portal My Skinny which you access via www.skinny.co.nz has all the info you need to see the total amount of data used from your account. 

For most users, this is by far the easiest way to go.. All you need to do is Sign Up here and then you'll be able to see all of your usage - calls, texts and data - as well as view your  balances, Top-ups, shop purchases, Skinny Dollar balances, Plans and Add-ons and loads of other stuff! 

If you want to check specific data usage with respect to which App is using it, follow the steps below 

Android

To view data usage with an Android device:

Step 1:

Go to Settings

Step 2:

Tap Connections

Step 3:

Tap Data Usage

Step 4:

Mobile Data Usage

iPhone

To view data usage with an iPhone:

Step 1:

Go to Settings

Step 2:

Tap General

Step 3:

Tap Usage

Step 4:

Tap Cellular Usage

(Use the reset statistics button at the bottom to start the clock each week and check your weekly usage).

iPhone apps to look at:

• Onavo Extend
• Data Usage
• My Data Manager

Basic phones

If you have one of our INQ Chat, Huawei or U2800 Handsets, check your phones manual for info on how to view data usage within your phone settings. Its probably much easier for you to sign up for My Skinny and use that, to be honest.

For our Nokia handsets, do the following:

On the C2-01 = Go to Menu - > Log -> Data Monitor
On the X3-02 / X3-02i = Go to Menu -> Contacts -> Log -> Data Monitor