1.1. These IoT Bridge Terms are one of our Plan and Product Terms and apply when you sign up for or use IoT Bridge. In buying these services, you understand and agree to these terms. They also apply to any use of the IoT Bridge products and services by your staff or anyone else you have authorised. If anyone in your business will be using these products and services, please ensure they have also read and understood these terms. Our Business General Terms also apply to these products and services.
1.2. In the event of inconsistency, the following order of precedence will apply:
2.1. In these terms and conditions:
3.1. Please read this section carefully to ensure you understand the IoT Bridge Service. Additional IoT Bridge Service information is available from your Spark Business Development Manager, IoT Solutions consultants, and Spark Business Hubs.
3.2. The IoT Bridge Service provides the Customer with visibility of each Spark IoT sensor installed by the customer, the sensor’s status and the data collected by the sensor, such as temperature, noise levels, light levels, etc., as per the sensors’ specifications. The IoT Bridge Service assists with status and condition monitoring by providing historical data reports, as well as sending alerts when parameters exceed those set up by the user. Both benefits are available in the IoT Bridge dashboard. Please contact your customer manager for further details.
3.3. The IoT Bridge service has two core components:
4.1. Fees for the Service comprise charges for:
5.1. Each Device ordered is counted towards the Standard Monthly Fee in accordance with your Service Schedule. Your customer lead will confirm the availability of Devices at the time your order is placed.
5.2. While Spark will assist you with Device selection, it is up to you to ensure the suitability of each Device to your specific business needs. Each device includes:
5.3. Setting up the Devices on your IoT Bridge account and configuring Devices is your responsibility. Please contact your Spark Client Lead if you require assistance with Device setup.
Devices payment
5.4. Devices can either be paid for in full before delivery or in monthly interest free payments of equal value over 12 or 24 months. The interest free payment terms can be found here. View interest free payment terms
Devices warranties
5.5. To the extent we are able, we will pass on the benefit of any manufacturer’s warranty in respect of the Device you purchase from us. If we are unable to do so, we will use our reasonable endeavours to hold for your benefit all such warranties. You will be charged for any repairs not covered by any manufacturer’s warranty. If you report a fault with a Device, you will be required to inform us how you wish to proceed if the Device fault is assessed as not covered by a manufacturer’s warranty.
5.6. For battery-powered Devices, battery life expectancy is up to 3 years under default Device configuration. Life expectancy will shorten when the frequency of data polling and transmission configuration is increased. If a battery fails earlier than its expected lifetime due to manufacturer fault, we will replace the battery. If the battery has failed due to incorrect installation and/or usage, or if it has reached its normal lifespan, it is your responsibility to replace the battery. Note that using batteries that do not match the prescribed specification for the Device voids any warranty.
6.1. Under the standard service, Spark will provide you with:
(Network connectivity, gateway connectivity and SMS mobile alerts are subject to the Fair Use Policy set out in this agreement.)
7.1. Other than as described in the Standard Monthly Fees Section, support services are not included within the Plans.
7.2. You may request the following additional services for an additional Fee (this will be documented in a separate schedule):
8.1. Unless agreed otherwise in writing by both parties, invoicing will be as follows:·
9.1. You are responsible for:
9.2. Unless agreed otherwise in writing Spark is not responsible for:
9.3. The first time you and your nominated users access the Platform, you may be prompted to read and accept the Platform terms and conditions. You may also be prompted to read and accept Spark’s Privacy Policy. If prompted, you must agree to these before using the Service.
9.4. During the Term you agree to:
9.5. If we reasonably consider that you are in breach of clauses 9.4(f) or (g) above, we may immediately terminate or suspend the Services (or any part thereof).
10.1. The Fair Use Policy is referenced against average customer profiles and estimated customer use of these services. If your use materially exceeds estimated use patterns over any month, then your use will be deemed excessive and/ or unreasonable. If you breach this policy Spark may inform you and Spark reserves its right to terminate this agreement at any time without notice if this occurs.
11.1. As a result of using the Service, we may collect personal information about individuals (e.g. information collected from your use of Devices, or information about employees who use the Platform). We will hold all personal information in accordance with Spark’s Privacy Policy.
11.2. In particular, we may:
11.3. We will collect certain personal information as part of the user setup process for this Service. This information is used for user authentication as well as for the delivery of alerts and reports generated by the Service. The personal information collected (which will be inputted by you as part of configuration) includes: