Please configure
Wire maintenance refunds
If you were a Spark customer in the past with a Fibre or Wireless connection, and you paid for 'Wire maintenance' we may owe you a refund.
What is Wire maintenance?
Wire maintenance is an older Spark service that covers the wiring in your house (known as internal wiring). If there's a fault with your internal wiring, you can call Spark and we'll send a technician to look at it.
Depending on the type of fault, wire maintenance will cover the cost of the call-out and repairs. For more information on wire maintenance, see Understand Wire Maintenance
Wire maintenance on Fibre and Wireless
Wire maintenance was a service created for Copper landline and broadband customers. In recent years it was made available to Fibre customers, although the service was less used than it was for Copper customers.
In 2020, we stopped offering Wire maintenance on Fibre and proactively removed the service on any active Fibre connections. We also found a small number of Wireless broadband customers that were charged for Wire maintenance because of unrelated system errors in the past.
Wire maintenance refunds for Fibre and Wireless customers
We've informed and refunded all existing eligible Spark customers that paid for Wire maintenance. We've also worked hard to contact former eligible Spark customers and let them know if they have a refund to claim.
We understand contact details may change over time, so former customers may not have seen the information on their refund, or instructions on how to claim it.
If you're a former Spark customer and paid for a service called 'wire maintenance' while on a Spark Fibre or wireless connection, we may owe you a refund. To find out, send us your details using the refund checker form and our team will respond within ten business days.
In November 2022, any wire maintenance refunds over $100 were transferred to Inland Revenue in accordance with the Unclaimed Moneys Act 1971. You’re able to claim any refund you are owed directly from there. Refunds under $100 can still be claimed with us.
Our team will let you know this.