What's changing with Xtra Mail?
Xtra Mail has kept New Zealanders connected for almost 30 years. Until now, it was free for Spark broadband customers and $5.95/month for everyone else. However, costs to run the service have increased significantly and it’s no longer sustainable to offer it at current prices.
From 16 May 2024, the price of Xtra Mail will be changing.
| Xtra Mail prices | |
| Customers with Spark broadband, Pay Monthly mobile or landline services | $5.95/month (incl. GST) |
| Customers without Spark broadband, Pay Monthly mobile or landline services | $9.95/month (incl. GST) |
What does this mean for you?
We know your email is important to you, so here’s some information to help you consider your options before the new prices are introduced.
If you want to keep your Xtra Mail, you don’t need to do a thing. You’ll start paying the new price from 16 May 2024. Your first bill may show two charges with different date ranges. This happens when there’s a part charge on your bill for a service you used for only part of a month. Don’t worry, it’ll sort itself out the following month.
Other changes to Xtra Mail
Changes to mailbox limits
From 16 May 2024, the number of mailboxes will be reduced to five per account. This is more than enough for most people and limits will help with security and spam prevention. Don’t worry, if you already have more than five mailboxes, you can keep them.
Changes to where Xtra Mail data is stored
From 20 March 2024, we're also making some changes to where Xtra Mail data is managed and stored. Xtra Mail continues to be hosted and run by New Zealand-owned email provider, SMX. However, to future proof Xtra Mail, we’re moving it to a modern and future-focused cloud solution, based at Microsoft Azure’s Australian data centre.
Cloud is a way of holding data on remote servers that are securely managed. There’s nothing you need to do and you won’t notice any difference with your Xtra Mail service.
Important things to know
Using Xtra Mail for business?
Xtra Mail is designed for personal use, so you should move to a business solution like Microsoft 365. Talk to your local Hub to find out more
Password recovery options
If you haven’t already done so, we strongly recommend setting up Xtra Mail account recovery options with your mobile or alternative email. This will help you access your Xtra Mail if you ever forget your password.
Check out our step-by-step guide on how to set up recovery options