Cart Empty Cart
Sign out



 

You can now join Kiwis across the country, experiencing better broadband connection
and faster internet speeds.

Find out if you have Wireless Broadband at your address and start the exciting journey.
Stay connected, surf the web, and confidently work from home with more choice and freedom that the internet brings to our lives.

 

What is Wireless?

Wireless Broadband works by connecting you to the nearest cell tower. Can be the same mobile 4G or 5G network your mobile uses. No underground cables needed to get connected.

Why go Wireless?

It's fast and easy to get set up. Once you have your Spark modem, plug it in to a power socket and you’ll be connected quickly. Receive end-to-end support if you experience any issues, unlike copper or fibre which may require other providers to be involved.

Need help? 

To get Wireless Broadband, just contact us on any one of the following options:
Call 0800 800 123, message us, or pop into one of our stores.

 

  


Things to know about Spark Wireless Broadband
  

Read the terms and conditions for our broadband plans. These are also known as offer summaries.

View Basic Wireless Broadband Plan Terms / Offer Summary

View Lite Wireless Broadband Plan Terms / Offer Summary

View Everyday Wireless Broadband Plan Terms / Offer Summary

View Everyday Wireless Plus Broadband Plan Terms / Offer Summary

View Max Wireless Plus Broadband Plan Terms / Offer Summary

View Rural Wireless Broadband Plan Terms / Offer Summary

View Home Wireless Broadband Plan Terms / Offer Summary

View Portable Broadband Plan Terms / Offer Summary

Important things to know

  • You may only use your Spark Wireless Broadband modem to receive the service at the installed location. If you use it at another location, we may suspend, disconnect, or restrict your Spark Wireless Broadband service without notice. We need to manage our 4G network to give all customers a reliable and consistent service; if customers move their modem to a new area, this limits our ability to do this. If you move house, let us know beforehand so we can confirm what broadband options are available and get you correctly set up for your move.
  • Wireless services do not work in the event of a power cut. This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services.
  • We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as an uninterruptible power supply (UPS) to keep you connected.
  • If you’re a Spark account holder and either you or someone in your household needs to contact 111 services on your landline for medical, disability, or security reasons, Spark will provide eligible customers a suitable device to contact 111 in the event of a power cut. To apply you’ll need to download and complete a Vulnerable Consumer form after you have submitted your order. Learn more about Vulnerable Consumers
  • If you have a monitored alarm that uses your landline, you’ll need to update it to a wireless option. Most medical alarm providers offer wireless monitoring solutions. It is important that you arrange this with your provider.

What about my landline service?

A Wireless Landline service is available for an extra $10p/mth with all of our Wireless Broadband plans (excluding Wireless Basic which has a landline included) and making calls with it will work the same as your current landline today.

What if I have my toll calls with a different provider?

If you choose a Wireless Broadband/Landline plan you will have to use Spark for your direct dial toll calling (Non-code access). That means you won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

Are there any other services that I can't use with a Wireless Landline?

The following services don't work with Wireless Landline:

  • Monitored alarms — including medical and security alarms — that use your landline
  • You cannot use a SKY remote to download SKY "pay per view" movies or games, or SKY betting. You can still order SKY "pay per view" movies or games by calling SKY TV
  • Home 0800
  • Hotline
  • Unlimited data
  • Talk it up neighbouring area
  • Eftpos machines that require a landline
  • Faxes
  • Centrex
  • Dual Number
  • ISDN
  • PABXs
  • Stepping

Can I use my existing home phone with Wireless Landline?

Your existing home phone calling will work as normal when plugged into the back of the modem. If it's a cordless (DECT) phone, you’ll still need to have the base station connected to power. If you have multiple phones in other rooms that are connected via the jackpoint in the wall, these will not work.

If you want to use multiple phones, we recommend using a cordless (DECT) phone with multiple handsets.

How can I keep track of my usage, and what if I want more data?

It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. Once you reach your data cap, extra data is charged at $10 for the first 10GB, then data usage is blocked. Extra data can be purchased at 10GB for $10 and this can be purchased as a one-off or recurring monthly. You can add extra data using MySpark online or via the app. Go to MySpark

Does Wireless Broadband work in the event of a power outage?

No, Wireless Broadband will not work in the event of a power outage. If you have a Wireless Landline as part of your bundle, this also won't work, including the ability to make 111 calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source (UPS) to keep your broadband and landline service working in the event of a power outage.

How do I connect all my devices to the new Wireless Broadband modem?

Your new modem will have a different WiFi network name so you’ll need to set up your devices to connect to this. On your computer or other devices (i.e. mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You’ll find all this information on the bottom of your modem.

Find out how to set up your modem and follow steps to fix any issues. Get modem help

Spark Home Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere. Plans are only available in a limited sub-set of locations where Spark Wireless Broadband is available, to ensure the service remains optimal for all customers. The availability of the Spark's Home Wireless Broadband service and plans in particular locations will also vary over time. Spark does not guarantee that the service can be supplied at a particular location.

All applicable terms and conditions:

Terms and conditions

  1. Limited time offer.
  2. Consumer and Business customers only who are new to Spark Broadband and sign up to an eligible Wireless Broadband plan. Eligible plans are Basic, Lite, Everyday and Max Wireless.
  3. The Spark Gift Card amount will differ for each eligible Wireless Broadband plan:
    • $200 Gift Card when you join an Everyday Wireless or Max Wireless plan 
    • $100 Gift Card when you join a Lite Wireless plan
    • $50 Gift Card when you join a Basic Wireless
  4. The Spark Gift Card must be spent on goods (excluding Spark modems) in a Spark store in a separate transaction.
  5. The Spark Gift Card cannot be exchanged for cash, refunded, or applied to a Spark account.
  6. The Gift Card is valid for 24 months.
  7. Spark and Gift Card terms apply. View Gift Card terms
  8. Spark’s wireless broadband is not available everywhere, broadband speeds vary, data caps and Wireless Broadband terms apply. View Wireless Broadband terms
  9. Wireless Broadband plan does not include a modem. You can purchase one for $150 from Spark with a one-off payment, or on Spark’s interest free payment term. A one-off $14.95 postage fee applies if we need to send you a new modem.
  10. Terms are subject to Covid-19 Alert Level changes.

  •