How does Data Stack work?
Data Stack rewards you with 100MB bonus data when you add any eligible Prepaid Value Pack.
The longer you keep renewing your packs, the more data you’ll stack – up to a whopping 10GB.
What can you do with all that data?
100MB – Enough to keep you listening to your favourite songs on Spotify for over an hour.
200MB – Perfect for a couple of hours of internet browsing.
1GB – Binge around 1.5 hours of Netflix. Just enough to get emotionally invested in a new show.
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How do I get Data Stack?
Choose the Value Pack that works for you
How do I get Data Stack?
If you have a Spark Prepaid Mobile linked to the Spark app (or MySpark) you’ll get 100MB of bonus data every time you add an eligible Value Pack. Just renew any eligible pack within two weeks and add extra data to your stack. If you have a Spark Prepaid Mobile linked to the Spark app (or MySpark) you’ll get 100MB of bonus data every time you add an eligible Value Pack. Just renew any eligible pack within two weeks and add extra data to your stack.
When will my Data Stack increase?
Data Stack goes up by 100MB each time you add an eligible Value Pack to your Prepaid mobile within two weeks of the previous one.
Can I change my Value Pack?
Yes. You can choose any eligible Prepaid Value Pack to keep Data Stack. For example, you could add a $30 Value Pack one month and a $20 Value Pack the next and you’ll still stack the extra data.
Does Data Stack roll over?
Data Stack doesn’t roll over in the same way as Rollover Data, but it does stack up over time. Just remember to renew any eligible Prepaid Value Pack within two weeks and your data will keep stacking – up to a whopping 10GB.
Why can’t I see my Data Stack usage in the app?
You need the latest version of the Spark app to see Data Stack. Check for updates in the App Store (on iOS) or the Google Play Store (on Android).
If I forgot to top up and my Prepaid Value Pack has been removed, can I still keep my Data Stack?
Your Data Stack data will drop off when your Prepaid Value Pack ends. It will reactivate if you add any eligible Value Pack within 14 days. If you forget to add a new Value Pack, your Data Stack will reset to 100MB.
Can I get Data Stack on a Pay Monthly plan?
No, Data Stack is just for customers with Spark Prepaid connections.
My phone won’t run the Spark app. Can I still get Data Stack?
Yes. Just create a MySpark account online to unlock Data Stack. You can do this on your computer or any internet-connected device. You can create your online account here; Create a MySpark account
Why doesn’t Data Stack renew on the same day as my Value Pack?
Data Stack has its own 28-day cycle based on the date it was first activated. Sometimes this means it can get out of sync with your Value Pack.
The Spark Mobile Prepaid Agreement, the Spark Mobile Service specific terms and conditions and any other applicable Spark terms apply in addition to these Data Stack terms and conditions.
Eligibility Criteria:
You are eligible for a Data Stack if you have:
Activation
The Data Stack will be automatically activated once eligibility has been met.
Expiry
Once activated, each Data Stack allowance will be available for you to use until the following, (whichever occurs first):
Usage
At the end of the 28 day period of your previous Data Stack, a new Data Stack allowance will automatically be applied to your Spark Prepaid mobile number if you meet the eligibility criteria.
If you choose to change your Spark mobile plan from Prepaid to Pay Monthly, your Data Stack allowance will not be carried over to your new Pay Monthly plan.
Should your eligible Value Pack fail to renew at the end of its cycle your Data Stack will be frozen. While your Data Stack is frozen, you will have a 14-day grace period to purchase an eligible Value Pack in order to automatically reactivate your existing Data Stack allowance.
Data Stack Amounts
The first Data Stack allowance you receive is 100MB. The Data Stack allowance will automatically increase by 100MB each successive 28 day period provided you meet the eligibility criteria. The maximum Data Stack allowance you can reach is 10GB. Once you’ve reached the 10GB data maximum, any future Data Stacks will remain capped at 10GB.
Only one Data Stack will be applied to a Spark Prepaid mobile phone number at a time. That is, if you have multiple eligible Value Packs loaded on your Spark Prepaid mobile phone number, you will not receive multiple Data Stacks.
The amount of Data Stack is not related to the value of the eligible Value Pack, the 100MB increments apply irrespective of whether you purchase a $20, $30 or $50 Rollover Value Pack.
Order of usage
Your data allowances usage will be in the following order:
Checking Data Stack allowance and usage
Log in to your MySpark dashboard or your Spark app to check your Data Stack allowance and its expiry date.
General
Data Stack data is non-refundable and is not transferrable to another mobile number, person or account.
Spark may amend or cancel this Data Stack offer at any time by sending you a text. You will be able to finish your then current Data Stack allowance or 28 day Data Stack period, whichever occurs first.
