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Help with your account and billing

Get help with managing your Spark NZ account, mobile top ups and billing queries.

Learn how to set up and use the Spark app and MySpark.

Hot topics

Manage and update my account

Understand my Spark bill

Set up and use MySpark

Bill

Understand my Spark bill

Dispute or query a bill

Understand overdue accounts

Understand account fees

Learn about pro-rata charges

Learn about Google billing with Spark

Learn about interest free payments

Learn about comprehensive credit reporting

MySpark

Set up and use the Spark app

Set up and use MySpark

Set up my Spark ID

Track my Fibre order

Manage account

Manage and update my account

Top up my mobile

Cancel my account

Transfer services to or from Spark

Manage communications from Spark

Redeem a Spark Gift Card