Can't send email or receive emails

Can't send or receive emails? If you're having trouble sending emails or receiving emails, here's some steps you can try.

Check internet connection

Ensure that you have a stable and active internet connection. Try accessing other websites to confirm if your internet connection is working properly. If not, troubleshoot your internet connection. Fix my connection

Send yourself a test email

Sign in to webmail and send yourself an email by putting your Xtra Mail email address in the To field. Refresh your inbox and see if you received the email. If you didn't receive the email after 10 minutes, there might be an issue with the webmail server. Check for any outages or message us

Verify email settings

If you can send and receive emails through webmail but encounter issues when using an email application like Outlook, Mail, or Gmail, check the settings in your email application to ensure they're configured correctly. Pay attention to the following details:

• Incoming and outgoing server settings (IMAP, POP, or SMTP)
• Port numbers
• SSL/TLS encryption settings
• Username and password

Go to Xtra Mail email settings

Still experiencing issues sending or receiving emails with Xtra Mail? Message us