Modem device help
Find help with setting up and using your modem. Select your modem to view its help guides.
Current Spark modems
Previous Spark modems
Spark Smart Modem
Suitable for use with Fibre on all Spark Fibre plans. Copper (VDSL/ADSL) on all Spark copper plans.
View user guides
Bring your own modem
If you have a modem you didn't buy from Spark and you want to use the Spark network to connect to the internet, first check whether it's compatible with your plan. Check modem compatibility
Then find out what settings to use. Check your modem's user guide to make sure the settings will work with Spark's broadband. Go to Set up non-Spark modem help
If you have any questions, you can message our team to provide you with the right recommendations. Message us